Top 5 Free Call Centre Software

Top 5 Free Call Centre Software to Get Started with Your Customer Call Support System | For the success of your business, keep in touch with your leads and clients. Your company requires a call center to manage and improve your customers’ journeys, whether you are reaching out to them or they are attempting to contact you.

With their great service, customer service employees hope to win over new clients or keep old ones. Businesses like yours require call center software to manage this proactive and reactive communication.

Businesses can manage incoming and outgoing communication with clients and leads using call center software to handle phone, live chat, SMS, email, and social media. You can keep a record of client contacts, file complaints, and monitor agent output.

This article lists the top five free call center applications for your company. Also see:- Top 3 Call Centre CRM Software to Streamline Your Calling Productivity

What is Call Centre Software?

Both inbound and outbound call centers continuously strive to address customer concerns and sustain client connections with the sole goal of maximizing customer engagement and satisfaction. Herein lies the call center software’s function. The challenging task of customer relationship management (CRM) calls for faultless technological assistance. Therefore, call centers use technology to provide clients with a strikingly positive experience.

Call center software is a tool that helps call centers streamline, micromanage, and ease their daily operations to better serve customers. This software has a ton of options to streamline the procedures and eliminate pointless manual labor.

How To Pick The Appropriate Call Center Software For Your Company?

Your support, sales, and marketing operations can be scaled with the appropriate call center software platform that has all the functionalities you want. Here are some things to think about when buying call center software:

1) Examine the possible choices for deployment:
Vendors of call center software provide hosted on-premise and cloud-based solutions. While on-premise and hosted tools offer configurable functionality, they can be pricey and need assistance with installation and configuration. Cloud-based options can be set up quickly and are typically less expensive.

2) Integrations with other software:
The best call center software should be able to work with your websites, social media accounts, CRM software, marketing tools, and help desk software. You may get a bird’s eye view of the effectiveness and productivity of your company through integrations with other apps.

3) Select a tool that supports omnichannel outreach:
Your clients won’t always pick up the phone and call you. They might communicate by email, live chat, or social media. If your product lacks multichannel assistance, communication becomes compartmentalized, and your customers will have to repeatedly describe their problems.

Top 5 Open Source & Free Call Centre Software

1) VICIdial

The call center software VICIdial is free. It is a call center solution that is open source. With the possibility to simply design your personalized version, the main interface supports 16 different languages. Everything being on one screen is the nicest feature. To respond to your questions, they also run a forum. In a single display, it has cutting-edge predictive dialer features.

Key Features of VICIdial Free Call Centre Software:-

Load balancing of calls between Inbound servers
Works without any specific proprietary hardware
Automatic Call Distribution (ACD)
Automated reports
Call transfer,
Call Conferencing
Inbound call routing
Call Recording
Predictive dialler
Scheduling
Voice mail detection
3rd party verifications

2) Bitrix24

Utilizing the contact center solution from Bitrix24 eliminates the need to transfer between your multiple business profiles on Telegram, Facebook, Instagram, and other social media platforms in order to communicate with clients.

You can combine the live chat feature with your website to store all of the discussions in your CRM. In the event that a consumer returns, you will be informed. A website widget that includes a live chat option, a callback request option, and a contact form option is also provided by the contact center software.

For added efficiency, the software solution also allows you the choice to combine client requests and then assign them to team members. Finally, Bitrix24 provides mobile apps for iOS and Android smartphones in addition to ticket help.

Key Features of Bitrix24 Free Call Centre Software:-

Virtual PBX
Call Recording
IVR
Call Routing
Employee Extensions
Robocalling
Caller ID
Automatic Dialer
Multichannel features
Queue and route intelligently
Delegate chit-chat to virtual assistants
Reports and Analytics

3) GOautodial

GOautodial markets itself as an open-source omnichannel contact center solution, much like Bitrix24 does. Additionally to inbound, outbound, and mixed calls, it provides REST APIs for third-party app integration.

GOautodial is HIPAA compliant in addition to offering a 99.99% uptime, in contrast to many of the other providers on our list. Additionally, it includes SIP and web app firewall security to guard against brute-force assaults. Bring your own VoIP provider or use the JustGOcloud on-demand contact system’s free 30-day trial.

Users will benefit from more native features than they would with many other platforms on this list because it is a premium plan.

Key Features of GOautodial Free Call Centre Software:-

Unlimited user extensions
Personal and team-wide voicemail
Manual, predictive, and preview dialing modes
Scheduled callbacks
Automatic Call Distribution and IVR
Robo dialing
Campaign-specific caller ID
Lead filtration
Call notes, support ticket logs
Disposition analysis
Knowledge base and helpdesk
Campaign-specific call scripts
DNC blacklist
Call recording and storage
Live chat customer support
Real-time and historic call data
Listen, barge, and call whisper

4) AVOXI

AVOXI is a cloud contact center that enables you to manage your customer care executives, phone numbers, customer service key performance indicators (KPIs), and call routing online. The cloud-based system provides customer support tools and CRM connectivity to enhance the quality of a call through increased caller satisfaction and decreased errors.

You can browse catalogs of local, mobile, national, and international toll-free numbers with AVOXI. You may effortlessly forward incoming calls to landline and mobile lines using the contact center software.

The cloud telephony software also includes an automatic virtual attendant that enables interactive voice response (IVR) to construct call flow logic for efficient call management. Live calls can be recorded, saved, and listened to for quality reasons.

In the event that your primary server fails, the program offers “failover solutions,” allowing you to switch to the backup systems. As a result, your agents may keep serving your customers even if there is a hardware or infrastructure breakdown.

AVOXI provides help via voice, chat, email, and SMS in both English and Spanish. All devices can use the software’s mobile-responsive application.

Key Features of AVOXI Free Call Centre Software:-

ACD and IVR
Call queuing and call transfer
Softphone
Click-to-call
Knowledge base and 24/7 customer support
Call Blocking
CTI call screen pop
Live coaching through call barge, whisper, and monitoring
Callback scheduling
Time-based routing
Call scoring and custom dispositions
Voice messages to email
Voice message transcription
Ring groups
International calling
DID numbers
SIP trunking
WebRTC Softphone

5) Asterisk

Asterisk should be your top pick if you’re looking for a communication solution for your call center. A full call center communications system is Asterisk. Asterisk is a well-liked call center application that is utilized globally. Asterisk is open-source and free.

Key Features of Asterisk Free Call Centre Software:-

Authentication
Call Detail Records
Call Forwarding
Call Monitoring
Call Queuing
Interactive Voice Response (IVR)
Call Recording
Call Retrieval
Caller ID on Call Waiting
Call Routing
Call Transfer
Caller ID
Blacklists
Music on Transfer:
Caller ID Blocking
Conference
Call Waiting
Dial by Name
Do Not Disturb
SMS Messaging
VoIP Gateways

Conclusion

Customers should always be considered a company’s most precious asset and most demanding stakeholder. The result of the relationship aspect that businesses share with their consumers is the customer lifetime value (CLV). The first location a customer will assess your dedication and duty to them is at a call center support desk. Investments in customer service solutions give firms a long-term value proposition. Never hold off on making an investment in technology that helps manage customer connections.

Everyone would undoubtedly choose a free open-source program that is user-friendly, simple to install, and scalable.

Post your comments in the comment section or Share your thoughts with us if you’ve utilized any of the call center applications mentioned above.